Medical Account Representative

Position Overview

We are seeking a service-oriented Medical Account Representative to manage existing healthcare client relationships, ensure client satisfaction, and resolve service-related concerns. This role focuses on account retention, client communication, and delivering excellent customer service rather than aggressive new business sales.

Key Responsibilities

• Maintain strong relationships with existing healthcare clients and support account retention.
• Serve as the primary point of contact for client questions, concerns, and service issues.
• Coordinate with internal teams and healthcare providers to resolve problems promptly.
• Improve communication between healthcare clients and internal teams.
• Help clients understand applicable insurance and payer contracts.
• Conduct client surveys and assess service utilization to identify opportunities to improve client satisfaction.
• Distribute marketing and patient education materials as needed.
• Support existing account growth while prioritizing client service and retention.
• Follow applicable healthcare regulations, privacy requirements, and company policies.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Two years of medical sales experience preferred.
• Proven professional experience in client service, account management, or relationship management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to build and maintain long-term client relationships.
• Valid driver’s license and excellent driving record required.